From your catalog to a live sales channel
Aria is set up with your team in five stages: catalog preparation, configuration, integration, private testing and a gradual launch. Nothing reaches your customers until you’ve approved it.
- 1
Audit your catalog and define the scope
First, we audit your catalog and outline the changes needed to prepare it for Aria. Together with your team, we define the capabilities Aria should include and how each one should work for your customers.
- 2
Build your Aria-ready catalog
Working closely with your team, we structure and enrich the catalog Aria will use. Descriptions, attributes, variants and product relationships are reviewed and completed together.
- 3
Configure Aria for your store
Once the catalog is ready, we configure Aria based on the requirements defined for your store. This includes how it understands requests, recommends products, communicates with customers, follows store policies and handles information that is missing or outside its scope.
- 4
Integrate and test privately
We integrate Aria with your store and give your team access to a private testing environment. Your team can test realistic scenarios and edge cases, and nothing reaches customers until the experience is approved.
- 5
Launch, monitor and refine
Aria is introduced gradually and monitored across real customer conversations. Based on its performance, we refine catalog information, product recommendations and response checks before making it available more widely.
What we need from you
We do the heavy lifting. These four things make it go faster.
Access to your catalog
A product export or a connection to your store platform, so we can audit and enrich the data.
One point of contact
Someone on your team who knows the products and can answer our questions as we go.
Your store policies
Shipping, returns, promotions and anything Aria should or shouldn’t say to customers.
Time to test and approve
A few sessions in the private test environment before anything goes live.
Timeline and support
How long it takes, where Aria runs and what happens after launch.
Implementation can take from several weeks to a few months, depending on the scope of the deployment.
The timeline is influenced by the size and readiness of your catalog, the product data that needs to be enriched, the required capabilities and sales channels, the complexity of the integrations, and the time allocated for private testing and approval.
After the initial catalog review and scope definition, we provide a phased implementation plan with clear milestones for catalog preparation, configuration, integration, testing and controlled launch.
Aria can be integrated either directly into your online store through an embedded chat widget or deployed on WhatsApp.
The channel is selected during the implementation process based on your store, customer experience and technical requirements. In either case, Aria is configured around your prepared catalog, product logic and store policies.
Our team works with you throughout implementation, testing and launch, then remains involved for an agreed period to monitor Aria, resolve technical issues and make initial refinements based on real customer use.
Longer term maintenance and optimization can be arranged separately.
Experience Aria for yourself
Leave a few details and step straight into a fictional online store where you can see how Aria understands customer needs, clarifies what matters and guides customers toward relevant products and a confident buying decision.
- Explore different shopping situations
- Interact with Aria in your own words